Terms and Conditions

I like to keep these as simple as possible for all parties.

  • Deposits and payments can be Cash, Bank Transfer or PayPal – PayPal incurs fees equivalent to the fees they charge at the date of purchase.
  • Machines over £350 have a 90-day warranty from the date of collection/despatch – not including damages caused by upgrades attempted by the owner
  • Machines from £200 to £349 have a 30-day warranty
  • Machines under £200 have a 7-day warranty
  • New builds have a full manufacturer warranty on all parts and a return to base repair policy – return paid by the customer and refunded if the machine is at fault.
  • A deposit of 20% will hold items for an agreed period – unless agreed otherwise.
  • If items are not collected or there is no communication within 7 days of expected payment then the order will be treated as cancelled.
  • Cancelled orders will forfeit any deposit at my discretion
  • Cancellation of new builds will incur charges for any components bought and non-returnable.
  • Delivery is available for the UK Mainland
  • Prizes and giveaways are valid for 12 months
  • All serial numbers of parts are kept and will be checked for replacements at our discretion
  • Any damages, faults or failures must be reported within 48 hours of receipt/delivery, do not attempt repairs without reporting the issue – this will invalidate the warranty.
  • If delivery is not possible or is deliberately delayed then any damages caused in shipping, due to parcels being held in mid-transit are not covered by our warranty and will be looked at on a per-case basis at our discretion
  • Technical support is for 7 days from 9 AM to 7 PM – outside these hours and extended periods are at my discretion.